Introduction
Mulah Adventures respects your privacy and is committed to handling personal information responsibly. This policy explains what information we collect, why we collect it, how we use it and the choices available to you when you use our website, request a quotation, make an enquiry or book a travel service.
Information we collect
We may collect your name, email address, telephone number, country of residence, travel dates, traveller numbers, child ages, destination interests, accommodation preferences, accessibility or dietary requirements and other information you choose to include in an enquiry. If you proceed with a booking, we may also need passport, flight, payment, emergency-contact or other travel information required to arrange the services you request.
How we use information
We use information to respond to enquiries, prepare itineraries and quotations, make and administer reservations, arrange tours, hotels, transport, air tickets and transfers, communicate important travel updates, provide customer support, process payments where applicable, meet legal or regulatory obligations and improve our services. We do not sell personal information to third parties.
Service providers
To deliver your requested travel arrangements, relevant information may be shared only with suppliers and partners who need it, such as airlines, hotels, lodges, vehicle providers, guides, transfer companies, payment providers, insurers or government and immigration authorities where required. We ask service providers to handle information appropriately, but their own policies may also apply.
Communications
We may send essential messages about an enquiry, quotation, booking, itinerary, payment, travel disruption or feedback request. Marketing messages will be sent only where permitted. You can opt out of marketing communications at any time by contacting us, without affecting essential booking communications.
Cookies and website data
Our website may use essential cookies or similar technologies to support sessions, security, forms and basic website functionality. We may use aggregated analytics to understand website performance and improve content. You can control cookies through your browser settings, although disabling essential cookies may affect parts of the website.
Security and retention
We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or alteration. No online system can be guaranteed completely secure. We retain information for as long as reasonably necessary to respond to you, provide services, meet accounting, legal, dispute-resolution or operational requirements, and then securely delete or anonymise it where appropriate.
Your rights
Subject to applicable law, you may ask us to access, correct, update or delete personal information, ask how it is being used, object to certain processing, withdraw consent where consent is the legal basis, or raise a concern about our handling of your information. Contact us using the details on the Contact page. We may need to verify your identity before acting on a request.
Children and sensitive information
Please provide information about children, health, accessibility or dietary needs only where it is relevant to arranging travel. A parent, guardian or authorised adult should submit information relating to a child. We use sensitive travel information only for the purpose for which it was supplied and to make reasonable arrangements.
Changes and contact
We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page. This policy is general website information and does not replace specific notices or supplier terms provided during a booking.
Please review the applicable quotation and supplier terms before paying a deposit. Mulah Adventures may update these pages when services or legal requirements change.